Booking sites are scrambling to handle an unprecedented number of cancellation requests, and many customers say they are falling short.
![](https://static01.nyt.com/images/2020/04/29/travel/29virus-OTAs/merlin_170923176_047c655c-02dc-4b55-b110-df25abe65e82-mediumThreeByTwo440.jpg)
By BY TARIRO MZEZEWA from NYT Travel https://ift.tt/2X6ufuw
![](https://static01.nyt.com/images/2020/04/29/travel/29virus-OTAs/merlin_170923176_047c655c-02dc-4b55-b110-df25abe65e82-mediumThreeByTwo440.jpg)
By BY TARIRO MZEZEWA from NYT Travel https://ift.tt/2X6ufuw
Why Is Getting a Refund From an Online Travel Agency So Hard?
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April 03, 2020
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